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Work Director 1- Lockbox

Wells Fargo | Shoreview, MN | 11/25/2021

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

Lockbox is a high-volume, fast-paced, deadline driven production environment working behind the scenes with little, if any, customer contact.

The Work Director 1 role ensures the unit's work is completed on time and accurately by planning, coordinating and monitoring the daily activities of the routine to moderately complex work of less senior team members.

WORK SCHEDULE: Friday through Monday, 6:00am to 4:30pm CST or until the work is complete
*Schedule subject to change based on business need.
*Schedule flexibility required. Must be able to work bank holidays as needed by the business.
*May be eligible for 15% shift differential based on policy.

Duties may include:
  • reviewing, prioritizing, and distributing daily work to meet deadlines and goals
  • monitoring work in progress making adjustments as needed
  • giving feedback and training to staff; addressing scheduling issues, including absences and tardiness
  • giving input to supervisors on staff performance
  • representing unit at meetings


Required Qualifications

  • 2+ years of operations experience demonstrated through work or military experience


Desired Qualifications

  • Ability to coordinate multiple tasks and distribute complex work
  • Effective organizational, multi tasking, and prioritizing skills
  • Quality review skills
  • Leadership experience including training and providing performance feedback to staff/managers
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to provide leadership to an operations team
  • Strong attention to detail and accuracy skills
  • Ability to achieve high production and quality standards
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Lockbox experience
  • 10-key numerical data entry experience


Other Desired Qualifications
  • Must be able to stand and/or sit for extended periods of time


Job Expectations

  • Ability to lift 15+ pounds
  • Ability to work additional hours as needed


Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Shoreview: Min: $34,100 Mid: $46,700

Street Address

MN-Shoreview: 1801 Parkview Dr - Shoreview, MN

Disclaimer

    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

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December 8, 2021