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Bilingual (Japanese Preferred) Account Services Rep - City of Industry, CA

U.S. Bank | City of Industry, CA | 10/13/2021

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Elavon is currently seeking a Bilingual Account Services Rep, who ideally is fluent in Japanese and English. She/he will establish and maintain great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers. Additional responsibilities include:
• Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction;
• Focuses on being a strategic resource by assisting with delinquency management, client systems, and program implementations;
• Promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitates the adoption of electronic and web-based solutions;
• Lifts quality through identifying and reporting issues and maintains an accurate accounting of assigned portfolio specifics;
• Maintains high service satisfaction by following up on client inquiries, as well as provides training and updates;
• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery; and
• Performs duties primarily through telephone or email communication methods for customer contact in this high client-facing position.

Basic Qualifications
- High school diploma or equivalent
- Two to three years of customer service experience

Preferred Skills/Experience
- Strong verbal, written, and interpersonal communication skills
- Proven customer service/relations skills, including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
- Excellent telephone skills, including listening and demonstrating courtesy, empathy, and accuracy
- Thorough knowledge of all relevant operational processes and procedures, as well as company products and services
- Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
- Ability to perform interest calculations and account adjustments
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Language fluency: English and Japanese

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers .

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

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October 27, 2021