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U.S. Bank Customer Service Representative 2 - Minneapolis, MN or Marshall, MN

U.S. Bank | Minneapolis, MN | 10/13/2021

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Customer Service is a high energy environment that offers opportunity to utilize multiple skill sets as we assist customers through phone, e-mail, mail correspondence, and CHAT. We are looking for a self-motivated individual, with strong verbal/written communication, who is willing to work alongside a team. We need an individual passionate about providing quality customer service by responding to customer requests and inquiries. This includes but is not limited to researching/resolving problems, and identifying products and services that meet customers' needs.

Basic Qualifications

- High school diploma or equivalent

- Two to four years of experience in a customer service position

Preferred Skills/Experience

- Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures

- Strong telephone and interpersonal skills

- Good problem-solving and negotiation skills

- Ability to handle difficult customer calls

- Proficient computer skills, especially Microsoft Office applications

- Effective selling and referral skills

- Ability to identify and resolve/escalate problems

- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting .

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.


U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

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October 27, 2021