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Bilingual Customer Service Representative - San Antonio, TX

UnitedHealth Group | San Antonio, TX | 10/13/2021

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

The Economic Security Customer Service Representative conducts intake services from internal and external correspondence through telephonic inquiry. In addition to conducting telephonic outreach services, this position assists low-income Medicare beneficiaries with the qualification and application process for Medicare Savings Programs and/or other types of Federal and State assistance, also educates on general Medicare and Medicaid benefits. Attends community senior centers to educate and present WellMed and the advantages of being a patient.

Primary Responsibilities:
  • Accurately assists in pre-qualifying Medicare-eligible individuals per program guidelines and submits applications for approval on a timely basis, focusing on monthly production goals and conversion rate quotas
  • Conducts intake services from incoming correspondence, telephonic inquiries, and telephonic outreach activities. Analyses and assesses state Medicaid eligibility criteria for enrollment in Medicare Savings Programs
  • Maintains assigned caseload and accurately inputs and maintains a contact database
  • Maintains current knowledge of state and federal regulatory requirements, for clinic and plan operations, analyzes, and interprets government program criteria
  • Communicates effectively with elderly individuals and state and government personnel
  • Educate members on the State eligibility process and keeping their certification current
  • Documents information accurately, descriptively, and properly disposes of cases
  • Responds to incoming phone calls in a prompt, pleasant and professional manner utilizing WellMed phone etiquette and identifies self by correct name and title
  • Adheres to telephonic scripts
  • Maintains customer and organization confidentiality at all times
  • Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 1+ years of experience with customer service
  • Bilingual (English/Spanish) language proficiency
  • Working knowledge of Microsoft Office programs and data entry skills
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Associate degree in related field
  • 2+ years of experience in customer service
  • Excellent written and verbal communications skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors., WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for 550,000+ older adults with over 16,000 doctors' offices in Texas and Florida through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Bilingual Customer Service Representative, San Antonio, TX , Texas

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October 27, 2021