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Associate Expert- Customer Experience- New $20 hourly pay!

T-Mobile | Chattanooga, TN | 10/13/2021

"At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. (ApplicantAccommodation@t-mobile.com or call 1-844-873-9500)
In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc.)"

We are excited to return to work on site at our world class Customer Experience Center. Your T-Mobile journey begins with our 9-10 week on site new hire training to successfully prepare you to become an expert for our customers. As a result, you are required to work on location with full attendance and participation during this time as well as post-training.

Be the Expert. Redefine Wireless.

Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we have changed Customer Care for everyone. T-Mobile is doing something the carriers can't. We're bringing together a Team of Experts to give our customers an experience unlike any other. We're breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want.
As an Associate Expert, you'll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They're YOUR customers and their experience depends on YOU!

What you'll do in your role.

Now Hiring at $20 per hour plus monthly bonuses!

Here's what we'll count on you to do:
Create happy customers - We are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
Provide outstanding service so customers stay longer - we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and build lifelong T-Mobile fans.
We sell thoughtful products and services - we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.
Learn a lot - we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements.

The experience you'll bring.

  • You're a pro on the computer
  • You know how to balance multiple tasks at the same time
  • Tech savvy and have a passion for mobile devices and/or technology
  • Passion for care and the ability to listen, problem solve and deliver great solutions
  • Sales oriented with an obsession to connecting customers to the things they love
  • Ability to work as part of a team to achieve individual and team results
  • Available to work any shift, including nights and especially weekends

Okay. You've seen what we're looking for and you're up to the challenge. Here's what we can offer you in exchange for your outstanding work:
  • Competitive base pay of $20 per hour plus serious bonus potential for top performers
  • Medical, dental and vision benefits
  • Matching 401(k)
  • An annual Employee Stock Grant, and a purchase plan that gives you the chance to grab TMUS stock at a discount
  • Generous paid time-off programs
  • Phone service discounts
  • Education reimbursement
  • Serious growth potential for your career
  • Fun, fast-paced environment

This is more than a job. It's a chance to build a career and do work you can be proud of. Come on, what are you waiting for? It's time to explore an opportunity that could become the job of a lifetime. So apply today!

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work. The CDC defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination and consider requests for exemption from this requirement during the offer phase as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others.

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October 27, 2021