Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
COO Communications Role - This position reports directly to the Head of COO Reporting, Communications and Committee Governance (CRCG), and is responsible for engaging with leadership in crafting, conveying and implementing key messaging (topic or regulatory commitment-related) within and across all written and verbal communications in line with the Regulatory Relations communication strategy.
This role will be visible, demanding, and rewarding, with regular interactions with Operating Committee members, senior business and functional leaders, members of governance committees and the Regulatory Relations leadership team.
The incumbent, as a critical advisor to the Head of CRCG, will require a specific focus on supporting a broad and diverse team, while leveraging a strategic, detail-oriented, flexible approach to executing their assigned responsibilities. Key elements of the position include:
• Collaborating with senior management to set the regulatory communications strategy, including key objectives for the organization.
• Developing and executing a program to define and implement critical success factors and a proactive messaging strategy.
• Developing and implementing a standard suite of communications and delivery channels designed to ensure consistent messaging of overall program updates, as well as the status of individual commitments and broad topical areas.
• Serving as a central hub to manage consistency of messaging across the enterprise on regulatory-related matters, and advising the Regulatory Relations leadership team on key messages to ensure stakeholders are aligned during interactions with regulators.
• Identifying key themes in supervisory activities and integrating into reporting, talking points, briefs and proactive communications
Other core responsibilities associated with this position:
• Interfacing across all teams with COO Reg Engagement and Communications, Committee Governance and Reporting
• Engagement teams, particularly those focused on Consent Order related deliverables, to assure consistency of messaging on status and delivery across common deliverables
• Reporting team to assure continuous quality improvement in delivery of consistent messaging across the suite of Regulatory Relations reporting, ensuring that the content across the evolving inventory of reports continues to align with the communications strategy and provides consistency and transparency to the Bank's leadership.
• Committee Governance team to assure messaging to councils, committees and the Board is consistent
• Interfacing with the Regulatory Relations organization:
• Business and Enterprise Functions Regulatory Relations engagement teams to stay abreast of current state of regulatory engagements and interactions.
• Business Solutions team to identify additional analytics required to support communication strategy and/or to interpret messaging based on analytics to âtell our story'
• Business Services and Strategy Governance and Oversight team to integrate messaging on Programs and overall Reg Relations Strategy is integrated into communications
• Supporting the Head of CRCG, the Head of Regulatory Engagement for the COO and Reporting, Communications and Governance and often the Head of Regulator Relations with organizational talking points, briefs, themes, trends and analysis for internal Reg Relations and/or enterprise level discussions
• Developing ad hoc presentations to support Regulatory Relations' perspective on regulatory landscape, themes, and trends
• Assessing industry trends and leveraging market intelligence to benchmark against peer companies to provide added insight into and analysis of the Bank's regulatory commitments
• Interacting on a regular basis with senior management and key partners to maintain awareness of the regulatory environment and state of Regulatory Relations through written and verbal communication.
Interacting with Communications leads in COO and across the enterpriseRequired Qualifications
- 10+ years of experience in risk management (includes regulatory relations, compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management); or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management
Other Desired Qualifications
- Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
- Ability to generate, review, edit, and distribute executive level reports
- Ability to influence executive decision-making and successfully negotiate critical issue resolution related to program initiatives
- Ability to effectively partner and influence at the executive level
- Ability to negotiate, influence, and collaborate to build successful relationships
- Ability to assess issues, make quick decisions, implement solutions, and influence change
- Solid critical thinking skills
- Financial services industry experience
- Outstanding problem solving and decision making skills
- Experience working with changing priorities and deadlines
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
- Ability to interact with all levels of an organization
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Experience creating reports in response to management, audit, or regulatory requirements
- Experience working at a federal bank regulatory agency or experience interacting with federal regulatory agencies managing regulatory examinations and continuous monitoring activities
• Experience evaluating and providing timely contributions to consistent, accurate and high quality reports to stakeholders including senior leadership, Board of Directors, and regulators
• Demonstrated ability to contribute to reporting on regulatory exams, information requests, and related activities.
• Knowledge and understanding of the full regulatory engagement lifecycle and the role regulatory relations plays in the end-to-end process.
• Ability to challenge, while exercising sound judgement and professionalism, in order to achieve consistency, quality and drive efficiency
• Experience in business writing to optimize business-related documentation, such as committee and forum materials and communications tied to regulatory issue progression, that provides concise and ease of consumption for senior leaders and regulators.
• Leverage experience leading large-scale efforts or operations
• Applicable industry certifications and degreesJob Expectations
Street Address NC-Charlotte:
- Ability to travel up to 5% of the time
550 S Tryon St - Charlotte, NCNY-New York:
150 E 42nd St - New York, NYDisclaimer
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits Summary Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.