Company Overview of Virtual Hold
With more than a decade of experience, Virtual Hold helps customers and companies enjoy positive interactions and reinforces their relationships.
In a world where calling an inbound toll free number is not a customer’s first step, a new solution was necessary to help customers after they had exhausted their self-service options. Instead of leaving customers stranded on a Web page, flailing in an online community or tapping an 800 number in a mobile app and forcing them to start the process from the beginning, VHT created a multichannel callback solution.
Enter the VHT Conversation Bridge™. Their solution provides callback with context, so that all customer information is integrated with the communications infrastructure, so that the call is properly routed to a skilled representative who knows exactly who the customer is and how they need help.