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Workforce Planning Analyst

05/11/2019Call Center
Job Location:
Wilmington, NC
Metro Area:
NC - Wilmington
Company Name: Verizon
Website:  Click to Visit
Verizon

What you’ll be doing...

When customers reach out, you’ll make sure we have the right people ready to support them—because outstanding customer service is what we are all about. We need people to answer questions about financial matters from credit approvals to processing of credit card transactions. That’s where you come in. You’ll be working behind the scenes, tracking hours, scheduling time off and making sure we have accurate information about who is available when—and ensuring we have enough resources to serve customer needs. Ultimately, you’ll be the one ensuring that we provide the highest level of customer support by making sure we have the right resource available at the right time – every time.

  • Maintaining current and accurate workforce planning information in our system.
  • Running reports for resource planning.
  • Maintaining the workforce planning system to keep it running smoothly.
  • Facilitating scheduling resource management processes, activities, changes and requests.
  • Reviewing processes with a focus on continuous improvement.

What we’re looking for...

You’re highly analytical and have an eye for detail and accuracy. Making sense of quantitative data is your specialty and you find ways to convey information so others can understand. You’re quick to respond to changing situations and adept at juggling multiple projects---while making sure that no balls are dropped. When you see ways to improve, you share your ideas generously with others.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • A degree.
  • Worked with workforce planning and time tracking tools. Ideally, Innovation Excellence (IEX).
  • Knowledge of Finance or Accounting.
  • Maintained databases and generated reports.
  • Call center experience.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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