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Support Services Representative 1 - 1st Shift

04/30/2019Call Center
Job Location:
, OH
Metro Area:
OH - Other
Company Name: BrightView
Website:  Click to Visit
Brighter futures start here. Welcome to BrightView. We're a team of talented professionals, driven by results and relationships, and committed to taking care of each other, clients, and communities.
BrightView was recently formed through the combination of landscape industry pioneers and leaders, Brickman and ValleyCrest. This defining event united more than 140 years of experience, an extraordinary portfolio of high-profile projects and clients, and a vast, national network of expertise and innovation. As one and true to our name, we're reinventing the industry while affording our 22,000+ team members access to the most comprehensive training, resources, benefits, mentorship, and opportunities for career advancement.
A brighter future is in your hands. We're currently seeking a Support Services Representative 1. This person will answer phones to respond to customer and subcontractor questions and requests. This individual accurately documents all calls in a call log. This individual answers questions that they are able to answer and directs all other questions to the appropriate regional operations team member. The Support Services Representative 1 closely monitors all call logs and ensures appropriate follow up is conducted until log is closed, with the ultimate goal of achieving total customer satisfaction.
This is a full time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand.
What you'll do:
• Answer incoming calls
• Transfer and operate multi-line phones
• Make outbound calls to subcontractors and return calls to clients
• Log all pertinent information from calls onto call log
• Communicate calls and nature of call to the appropriate regional operations team
• Communicate as needed with customers to ensure high quality and service expectations are met
• Focus on developing personal relationships with customers
• Process work orders and client requests in a timely and efficient manner
• Complete change request form for any updates to subcontractor information and provide to compliance department
• Client systems management
• Other tasks and duties, as assigned

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