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Rep I Pharmacy Spclty Mail

05/09/2019Call Center
Job Location:
Raleigh, NC
Metro Area:
NC - Raleigh - Durham
Company Name: CVS Health
Address:
10700 World Trade Park Suite 100
Raleigh, NC
Website:  Click to Visit
CVS Health
Job Description
As a Pharmacy Representative, you will be a key member of the Specialty Pharmacy by enhancing our members experience within their specific health plan. The purpose of this Pharmacy Representative is to provide expertise and customer service to our valued members or providers relating to enrollment, refilling of prescription orders, discussing benefits, and any/all other questions in regards to their health plan.

The hours of this position range are 3 early shifts Monday- Wednesday 8:00 am-4:30 pm and 2 late shifts Thursday and Friday 11:00 am-7:30 pm.

Primary responsibilities of the Pharmacy Representative include:
- Interacting with members who may have serious chronic conditions, as well as physician practices, insurance carriers, health plans, and pharmacy operations team members
- Answering inbound and outbound calls
- Routing calls to appropriate department(s)
- Entering accurate information into a multi-screen computer application.
- Assisting pharmacy services staff members with answering phones, triaging calls, filing and other administrative support activities.

Required Qualifications
1 year of call center experience or customer service experience preferred but not required

Preferred Qualifications
1+ year of professional work experience involving high volumes of inbound and/or outbound phone calls

Education
H.S. Diploma or Equivalent

Business Overview
It’s a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our AdviceCounsel@cvshealth.com">Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com">cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
 
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