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Program Delivery Manager

05/14/2019Call Center
Job Location:
Fairfax, VA
Metro Area:
DC - Washington DC (Hagerstown)
Company Name: Verizon
Website:  Click to Visit

What you’ll be doing...

The Program Delivery Manager will report to the Program Delivery Executive and will assume responsibility for the performance of all project activities in the absence of the Program Delivery Executive. Acting role is referred to as Deputy PDE.


  • Oversee and/or perform end-to-end service delivery, operations, and continuous service improvements.
  • Back-up the Program Delivery Executive as required.
  • Secure, organize, and manage Verizon personnel and resources within Verizon and external Verizon supplier to deliver on the signed agreement.
  • Monitor on an ongoing basis service delivery to ensure compliance with service levels.
  • Ensure that all contracted program deliverables are completed.
  • In consultation with the client, develop and maintain Process and Procedures Manual; validating consistency of the Process and Procedures Manual with agreement terms and disclosed procedures and policies; and cooperating with the client to resolve comments and concerns regarding the manual.
  • Coordinate with the client monthly or ad hoc service review meetings; preparing reports and data and distributing to meeting participants for and with reasonable time to review prior to the scheduled meeting.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel.

Even better if you have:

  • Master’s in Business Administration.
  • Eight or more years of job related experience.
  • Supervisory experience in networking & telecommunications managing large accounts and third party vendors.
  • Project Management (PMP) and/or ITIL Expert certification.
  • ITIL Foundation Certificate required and ITIL conversant.

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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