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Customer Service Representative Claims - (Job Number: 1901223)

04/30/2019Call Center
Job Location:
Bloomington, MN
Metro Area:
MN - Minneapolis
Company Name: The Hartford
Website:  Click to Visit
 

 

As a Customer Service Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, youll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 4 weeks of paid training, as well as ongoing coaching and development to ensure your success.

 

  Locations: Bloomington, MN

  Start Date: TBD

  Training Hours: Monday - Friday 8:00 4:30 PM CST

  Post Training Hours: To Be Determined; however must be available to work 9:00 am 6:00 pm per time zone

 

AS A CUSTOMER SERVICE REPRESENTATIVE, you will

 

  Handle calls daily within a contact center to discuss claim status and ensure compliance with policy provisions and state/federal regulations.

  Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage the knowledge and resources to provide the appropriate solutions.

  Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

  Commit to learning and developing, including a better understanding of The Hartford products and business lines, both as an individual and as part of the group.

  Act as a liaison with other departments to resolve problems.

  Operate under the mindset of The Hartfords Behaviors: Deliver Outcomes, Operate as a Team Player, Build Strong Partnerships and Strive for Excellence.

 

FOR A GLIMPSE OF WHAT THE JOB IS REALLY LIKE:

 


 

Qualifications

WHO YOU ARE 

  • You're a good listener and find motivation in helping others.
  • You're an energetic self-starter with an entrepreneurial spirit and a positive attitude. 
  • You possess exceptional problem solving and critical thinking skills and have a strong attention to detail.
  • You have exceptional time management skills and are able to effectively multi-task in a fast-paced work environment.
  • You use excellent verbal and written communication skills (bilingual Spanish/English is a plus) to develop and enhance strong impactful customer relationships.
  • Youre able to work collaboratively in a team environment. 
  • You have the ability to multi-task; balancing both productivity and overall quality within established and measurable contact center metrics. 
  • You have exceptional computer skills with a proficiency in Microsoft Office applications.
  • You have an associates degree (preferred).


Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
 
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