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Customer Service Representative - Claims Center - (Job Number: 1901246)

05/03/2019Call Center
Job Location:
Windsor, CT
Metro Area:
CT - Hartford
Company Name: The Hartford
Website:  Click to Visit
Customer Service Representative Claims Center   Are you looking for a career where you can apply your talents to meaningful work? Have you considered a career in the insurance industry? Would you like to work for a company whose core mission is to help individuals and businesses succeed?    Well then you have found the right fit!    As a Customer Service Representative at The Hartford, your primary role is to provide service to policyholders and claimants in response to notice of auto physical damage, workers compensation and property losses. You will work with customers in taking new losses, resolving/answering problems, responding to information requests, and processing minor claims.   This is an entry level position in our dynamic claims contact center and provides excellent career pathways into our claims organization. With a detailed road map for learning opportunities and managers who are trained to coach and guide toward career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.  
  • Location: 1 Griffin Road North, Windsor, CT 06095
  • Start Date: July 15, 2019
  • Training Hours/Days: Tuesday - Friday 3pm-11:30pm, Saturday 11am - 7:30pm EST. Sunday / Monday off.
  • Day One of training from 1pm-9:30pm EST
  • Must be flexible to work holidays during your normal shift or outside of your normal shift
  • Post Training Hours: Tuesday - Friday 3pm-11:30pm, Saturday 11am - 7:30pm EST. Sunday / Monday off. Holidays included.


  • Be the first point of contact to our policyholders, explaining the claims process, initiating damage appraisal and organizing car rental where appropriate
  • Initiate claims according to claims best practices, as assigned and provide exceptional customer service
  • Utilize multiple computer applications to accurately document claim information 
  • Be provided with 6 weeks of paid training as well as ongoing coaching and development to ensure your success






  • A demonstrated background in customer service insurance retail restaurant or a related field
  • Excellent communication skills with strong ability to empathize with customers
  • Strong attention to detail
  • Experience working in a Windows-based computer environment
  • The ability to work in a collaborative environment
  • High School Diploma or equivalent required bachelors degree a plus

Training Requirements: As a condition of employment you will be required to successfully complete a multi-week New Hire Training Course and upon completion obtain a passing score on the final course assessment.  Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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