What are you working forward to?
At Synchrony we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we'll do the same for you: through generous benefits, continuous learning and clear career progression. On our team, you'll enjoy high starting wages (Current starting payrate is $12.50/hour. As of July 1st hourly wages will increase to $15.00/hour) and tuition reimbursement. From day one, you're eligible for a benefits package that includes medical coverage for your whole family, dental & vision insurance, and a 401(k) with company match.
What you’ll do as a Collections Representative?
You'll handle out-bound and in-bound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your customer service, communication and influencing skills to figure out why a payment is late and how to fix the situation. You'll also tackle the important work of getting past-due accounts up to date, and most importantly, you’ll improve service by using your customer service skills.
What you’ll need to succeed
You’ll be an effective listener, with great communication skills and strong customer service skills. You’ll be the kind of person who can engage and solve problems, as well as proving your analytical skills on a daily basis. On top of this, you’ll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you’ll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.
6+ months customer service experience of any kind and/or military equivalent experience.
Confidence using a computer
Be 18-years-old or older
Have a high school diploma or equivalent
Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process