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Business Customer Service Representative

01/24/2020Call Center
Job Location: Hanover, MD 21076
Metro Area: MD - Baltimore
Company Name: Verizon 21076
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Verizon Career Site

What you’ll be doing...

With every call, you’ll have the opportunity to support our customers with innovative technology, products, and services. Your role will be to work with our national business and government customers over the phone to answer their questions and see how you can help solve their business challenges. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our business and government customer service operations in our call center, delivering on our promise of a superior customer experience.

  • Growing our business within existing accounts.
  • Building customer relationships, earning their loyalty and trust.
  • Asking questions, listening intently, and identifying what the customer really needs.
  • Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.

Why Verizon?

Being surrounded by great technology is the start. Being surrounded by great people makes it even better. Thousands of locations, millions of connections. A personal experience for each customer created by you. Our technologies and our customers’ needs are always evolving, and you’ll be at the forefront of the tech world’s latest trends.

Join Verizon and you’ll receive great benefits that start day one. We believe in lifelong learning, and provide award-winning training also from day one. Our investment is in you and your success at Verizon.

Class starts on March 23, 2020

Training schedule is 9am - 6pm Monday - Friday for 11 weeks

Hours of operation are 7am - 9pm Monday - Friday

What we’re looking for...

You set others at ease and build rapport easily on the phone. You listen carefully to understand what someone is really saying. You know how to ask clarifying questions for better understanding—and you do it in a conversational way that makes it easy for them to share their thoughts with you. You focus on what is essential and boil things down to what really matters. You’re resourceful and know how to pull together just the right solution from your toolkit. You like to set and meet challenging goals. Making customers happy is a source of great personal satisfaction.

You’ll need to have:

  • High school diploma or GED.
  • One or more years of customer service and/or sales experience.
  • Willingness to work a flexible work schedule including evenings.

Even better if you have:

  • Associate’s degree.
  • Experience handling customer escalations, billing, and/or product use questions.
  • Experience promoting and/or selling products and services.

After you apply…

You may be required to take an assessment (60 mins) and record a video interview (30 mins). If you’re selected to move forward one of our recruiters will reach out to tell you more about the role and answer your questions.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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