What you’ll be doing...
Verizon is seeking an experienced Service Management professional to support the Program Management Organization (PMO) for a strategic customer.
For this customer, Verizon provides comprehensive network services using best practices, leveraging dedicated resources and shared service centers that operate 7x24x365. Services include MPLS, Internet, MNS,CPE, Professional Services, Voice, and Wireless.
The Service Program Manager (SPM) is responsible for the Lifecycle Governance and Reporting for their assigned program. This includes the day-to-day management of client operations and achievement of associated service levels that deliver contracted business outcomes. The SPM has responsibility for Relationship Management, developing and executive client relationships as well as forging new relationships. The SPM must have the ability to work through complex business and client challenges and collaborate effectively on these to deliver and implement solutions. The SPM will also interface with the VES account team as well as other key areas of the business.
What we’re looking for...
Bachelor Degree or 3 year's related experience
3+ year's SLA/ Contract experience
3+ year's escalation support
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.