What you’ll be doing...
Problem Manager -The Problem Manager is the single point of contact for one or more problems. Individual is responsible for ownership and coordination of actions of those problems. Must analyze root causes, identify Known Errors and coordinate actions to fix the errors. Responsible for designing and implementing improved processes. The Problem Manager must be proactive in identifying problems, analyses and recommend Service Improvement plans with the possible solutions obtained for technical teams. Essential Duties and Responsibilities:
What we’re looking for...
You’ll need to have:
Even better if you have:
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.