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Engagement Manager - Minneapolis, MN or Telecommute

01/10/2019Call Center
Job Location:
Minneapolis, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm) This role is primarily responsible for Health Care domain consulting in the area of process re-engineering. This will be a client interfacing role and would demand candidate to possess excellent client relationship management skills, communication skills, stakeholder management apart from hands on experience of consulting clients on process re-engineering. Consultants in the RE team are required to be highly mobile and deliver significant end-to-end improvements on strategic and operational projects.You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: Conducts business assessments and discovery to identify top focus areas for clients Lead and participate in high impact re-engineering projects emerging out of discovery assessments or otherwise Be able to lead and drive Discover - Design - Deploy lifecycle of re-engineering projects  Set up priorities for process improvements across re-engineering assignments Ensures that re-engineering objectives, specific goals, measures, and metrics are established Adopt, leverage and build re-engineering methodologies and tools to deliver results Works closely with clients, stakeholders and cross functional teams plan and lead projects Ensure timely project communication at all levels of stakeholders and the business organization as appropriate Providing thought leadership to the project team Understanding Corporate score card and critical organizational level financial metrics Developing strategic insights and recommendations on the basis of the research conducted Communicates key lessons learned and best practices from process re-engineering projects and develop case studies to be utilized as re-engineering collaterals Stays up to date in the application of process improvement tools and techniques and relevant benchmarking data for related organizations  Share Best practices from within and outside the organization / industry / domain and provide recommendations for implementing them Collaborate with senior leadership in organization-building activities such as response to RFP’s / RFI’s and growing client accounts, etc.


Required Qualifications: Experience and Education: MBA, ( with analytical background like Engineering preferred) 4+ years of experience with MBA/Engineering, operations strategy/ line management roles in financial institutions, consulting or technology companies or program / change management roles in other industries OR Bachelor Degree and 4+ years of experience with HealthCare operations or line management roles in technology companies or program / change management roles Health Care payer or provider experience Client customer facing experience or consulting experience Extensive Contact Center experience or Information Technology Projects experience Understanding and experience of managing operational risks and controls Understanding of and exposure to project management disciplines and techniquesPreferred Qualifications: Six Sigma experience Exceptional change management skills Excellent Communication (written/spoken) Advanced Presentation SkillsCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Engagement Manager, telecommute, telecommuter, telecommuting, work from home, travel, remote, Minneapolis, MN, Minnesota, Eden Prairie, Minnetonka
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