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Client Service Specialist - West Valley City, UT

01/10/2019Call Center
Job Location:
West Valley City, UT
Metro Area:
UT - Salt Lake City
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm) Manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs. This function includes employees who are in dedicated on-site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales - related incentives (including 'OTH' plans) belong in a sales band.Primary Responsibilities:Extensive work experience within own function.Work is frequently completed without established procedures.Works independently.May act as a resource for others. May coordinate others' activities.


Required Qualifications:High School Diploma / GED or higher2+ years experience customer service experienceProficiency in Microsoft Outlook (ability to create, edit, save and submit)Proficiency in Microsoft Word (ability to create, edit, save, and submit)Proficiency in Microsoft Excel (ability to create, edit, save, and submit)Preferred Qualifications:Bachelor's Degree in a related field of study Experience with H.S.A. (Health Savings Account) plansExperience with notional plansExperience in the banking industryExperience in the healthcare industryCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Client Service Specialist, Sales Support, HAS, plan administration, banking
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