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Associate Technical Support Analyst - Colorado Springs, CO

01/10/2019Call Center
Job Location:
Colorado Springs, CO
Metro Area:
CO - Colorado Springs - Pueblo
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM   Employee will work as part of a team to provide assistance with customer issues on the Claims Manager software product.   Primary Responsibilities: Provide customer service through phone, email and virtual meeting platformsEscalate problems to appropriate resources in a timely mannerCollaborate with internal business partners to resolve product issuesEmployee will work an 8 hour shift during core business hours (M - F / 6am - 5pm MST).  Occasional overtime may be requiredRequires 24x7 on call duty for a one week period on a recurring basis

Qualifications:

Required Qualifications:High School Diploma / GED or higher1+ years of experience working technical helpdesk1+ years of experience in a call center environmentFamiliarity with Oracle and / or SQL ServerAbility to work 40 hour in shifts between the business hours of 6am - 5pm, Monday to Friday Preferred Qualifications: Bachelor’s Degree or higherFamiliarity with claims processing and practice management systems Soft skills High level customer service skills Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: customer service, technical support, helpdesk, phone support, ticketing
 
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