Qualifications:Required Qualificatons:HS Diploma or GED (or higher)1+ year of customer service experience analyzing and solving customer problemsMust be able to create, edit, save and send documents utilizing Microsoft Word and ExcelMust be able to type and talk at the same time and navigate through multiple screensPreferred QualificationsExperience working within the health care Industry and with health care insuranceA clerical or administrative support background Call center experience Experience working in a metric-driven work environmentReady to answer the call? Take this opportunity to do your life's best work.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.