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Pharmacy Customer Service Representative

12/07/2018Call Center
Job Location:
Monroeville, PA
Metro Area:
PA - Pittsburgh
Company Name: CVS Health
Address:
105 Mall Blvd
Monroeville, PA
Website:  Click to Visit
CVS Health
Job Description
Specialty is the fastest growing part of the pharmacy industry. Here is a career with purpose and where you can make a real difference in the life of a patient.

Our CVS Health Monroeville Specialty location is building our Inbound Customer Service team to support our specialty patients who are in need of life sustaining medications. We are hiring Pharmacy Service Representatives to work in our inbound call center to make the connection and insure timely delivery to those patients reaching out.

Are we busy – absolutely! Do you get a guarantee of 40 hours per week – absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage.

Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients’ questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.

Do you have at least 6 months experience working with customers (i.e. retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our patients, we will take care of your career.

Addition to career growth, other benefits offered include:

Competitive pay and benefits
Paid training
Fast track career progression
Free Parking and on the bus line
Employee Discount Programs

Our application process is 2 simple steps. 1. Apply on line; and 2. Take our Virtual Job Tryout to see if you have what it takes to be part of our specialty team.

Required Qualifications
6 months experience in a customer service role (i.e. call center, retail, customer service environment or relevant military experience)·
Successfully complete a background check and drug screen.

Preferred Qualifications
1 year solid work experience, call center a plus
Good attendance in previous positions
Healthcare related experience and/or relevant certifications
or relevant military experience.

Education
Verifiable High School diploma or GED is required.

Business Overview
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Counsel@cvshealth.com" tabindex="1000">Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/
 
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