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Senior Wellness Coordinator - Philadelphia, PA or Maryland Heights, MO

10/11/2018Call Center
Job Location:
Philadelphia, PA
Metro Area:
PA - Philadelphia
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Energize your career with one of Healthcare’s fastest growing companies.     You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.   This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.   Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.   Wellness Coordinators provide telephonic aftercare follow-up for enrollees once discharged from an inpatient treatment setting. Cases for follow-up are generated from inpatient authorizations entered into UBH’s clinical documentation system.   Primary Responsibilities: Make outbound calls from an automated dialing system to members who are diagnosed with Behavioral Health needs Perform assessments via phone Contacts the aftercare providers (individual practitioners and/or Community Mental Health Centers) and records aftercare appointments in UBH Care Management system.  Determines if the enrollee is aware of his / her aftercare plan and provides assistance with any additional behavioral health needs Enrollees that do not have an aftercare appointment or missed their scheduled appointment are assisted in setting up a new appointment Assists enrollees with understanding locating community support services


Required Qualifications: High School Diploma / GED Proficient use of computer, including internet searches and the ability to create, edit, copy, send and save documents, correspondence, and spreadsheets in Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft Outlook Preferred Qualifications: Bachelor’s Degree (or higher) preferred in social work, psychology or related field Strong spelling and highly legible handwriting; type 30+ wpm accurately Working knowledge of community-based resources and services are desirable Managed care experience Casework experience at hospitals, social service agencies or community mental health centers Medical / Behavioral setting experience (i.e. hospital, managed care organization, or joint medical / behavioral outpatient practice) Dual diagnosis experience with mental health and substance abuse Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients Experience working with low-income populations Experience working with the aged, blind or disabled Soft Skills: Creative problem-solving skills with the ability to use community and network resources to meet members' needs Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work Strong oral and written communication skills - specifically telephone skills Excellent customer service skills Excellent interpersonal and problem-solving skills Attention to detail, as observed in day to day work Excellent time management and prioritization skills Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn Strong team player and team building skills Able to handle sensitive issues with members and providers in a confidential manner Demonstrates initiative in achieving individual, team, and organizational goals and objectives Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment  Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.   Keywords: Optum, Healthcare, Telephonic Customer Service, Call Center 
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