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Customer Service Representative-Medbill - (Job Number: 1801935)

06/14/2018Call Center
Job Location:
Syracuse, NY
Metro Area:
NY - Syracuse
Company Name: The Hartford
Website:  Click to Visit

The Medbill Customer Service Representative reports to the Workers Compensation Bill review Processing Center in Syracuse NY. 


The Medbill CSR resolves and answers routine billing problems and questions from providers, insureds, injured workers and adjusters.

  • Taking inbound customer inquiries and making outbound calls to resolve billing problems, while navigating multiple computer screens and entering account information.
  • Provide support as needed, such as running reports, following up with persons inside or outside the company to gather necessary information.
  • Sending faxes and correspondence when necessary.
  • Additional projects/duties as assigned by the Team Leader.

The Hartford's Bill Review Processing Department in Syracuse, NY is a fast paced organization that will offer you the opportunity to join a team of dedicated Bill Review Professionals. We value providing exceptional customer service and superior bill handling, while providing our employees with the opportunity for growth and advancement. Phone desk requires employees to work 8:30-5:00 or 8:00-5:00 Monday- Friday.



  • 2 years of experience in customer service or call center environment helpful
  • Requires excellent spoken communication skills as well as an excellent telephone manner
  • Requires an ability to break down explanations of complex processes and rules into manageable information
  • Requires a demonstrated level of competency in critical thinking initiative willingness to act ability to deal with ambiguity customer focus composure active listening time management priority setting and ability to multi-task.
  • Medical terminology and coding experience helpful
  • Requires computer literacy and strong keyboard skills
  • High school diploma or equivalent required

Behaviors at the Hartford:

  • Deliver Outcomes Demonstrate a bias for speed and execution that serves our shareholders and customers.
  • Operate as a Team Player Work together to drive solutions for the good of The Hartford.
  • Build Strong Partnerships Demonstrate integrity and build trust with others.
  • Strive for Excellence Motivate yourself and others to achieve high standards and continuously improve.

Pre-Employment Assessment: Once youve applied a pre-employment assessment will be sent to you via email assuming you havent previously taken one in the past 6 months.  Be sure to check your e-mail regularly for any status updates.  To avoid emails from The Hartford being directed into spam add to your contacts.


 Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

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