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Voice/Data Network Analyst - Norristown, PA

06/14/2018Call Center
Job Location:
Norristown, PA
Metro Area:
PA - Philadelphia
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. Positions in this function are involved in all aspects of design, engineering and operations of the voice and data networks and related equipment. Provides project planning and implementation of new network systems and direct technical analysis of hardware, software and networks. Primary Responsibilities: Analyze and investigate.Provide explanations and interpretations within area of expertise.Use pertinent data and facts to identify and solve a range of problems within area of expertise.Investigate non-standard requests and problems, with some assistance from others.Work exclusively within a specific knowledge area .Prioritize and organize own work to meet deadlines.Provide explanations and information to others on topics within area of expertise.Gather/review business requirements (e.g., site census counts, voice/data capacity requirements, physical site requirements) Demonstrate understanding of how voice/data networking technologies meet business needs or requirementsEvaluate and drive new project developmentAnticipate future business needs and ensures inclusion in business requirementsEnsure that business requirements are clearly and comprehensively documented, understood and properly implemented (including integration with IT and business partners)Ensure that non-functional business requirements are clearly defined (e.g., SLAs, performance requirements, performance guarantees)Evaluate security requirements obtained from business partners (e.g., functional and technical access)Collaborate with business partners to negotiate vendor contracts that maximize business benefits and control costsDemonstrate understanding of current voice/data networking technologies and terminology (e.g., call routing/recording, data routing/switching, hardware requirements, telephony features, auto-attendant features, call center skill features)Demonstrate understanding of how business requirements impact technical requirements (e.g., bandwidth constraints, network infrastructure, hardware needs, site-specific needs)Translate business requirements into voice/data networking technical solutions Identify voice/data hardware/circuit requirementsDevelop technical specifications/design documents that meet business and technical requirements (e.g., D&E documents, support documents) and obtains appropriate approvalsEnsure that technical specifications optimize application/systems performanceDefine monitoring and reporting needs for voice/data networking technical solutionsDefine security requirements for applicable voice/data networking technical solutionsMaintain comprehensive standards documentationEmploy the use of automation and templates for the creation of device configuration and design documentationDevelop/Enhance/Integrate Voice/Data Networking Systems and Applications A) Foundational Develop scripts/programming (if applicable) for voice/data networking systems and applications, based on defined technical specifications/design documents (e.g., D&E documents)Create test plans for execution by applicable groups (e.g., engineers)Specify and/or orders all required voice hardware, data hardware and circuits defined in technical specifications/design documentsWork with vendors to review potential system/coding issues (e.g., bug scrubs) and identify fixes, as neededValidate compliance with voice/data networking systems and applications standards (e.g., LAN/WAN standards guide)VDN_Conduct/Support Testing of Voice/Data Networking Systems and Applications A) Foundational Review, troubleshoot, and validate potential routing/switching/voice issues and capabilitiesCollaborate with applicable testing groups (e.g., application owners, engineers) to ensure proper functionality of relevant voice/data networking systems and applicationsPerform pre-production testing (e.g., staging) to ensure that all system components operate as designedConduct/monitor testing activities, evaluates results and remediatesVDN_Deploy, Monitor and Maintain Voice/Data Networking Systems and Applications Proactively monitor performance of voice/data networking systems and applications, and report/escalate problems/issues as neededAdhere to established best practices for deploying voice/data networking systems and applications (e.g., vendor best practice recommendations)Work with Tier II teams to help resolve complex issues Conduct ongoing performance testing and tuning to identify emerging performance issues (e.g., capacity management)Identify and communicate needs for additional hardware and upgrades/downgradesTroubleshoot technical problems/issues and identify/implement appropriate solutionsDemonstrate understanding of and adhere to established security requirements and standards when installing/managing/maintaining applicable voice/data networksManage/monitor service contracts and licensing to ensure compliance and control costsEnsure that all required devices are included in network management toolsMonitor changes in networking systems and applications, and ensure that applicable documentation and audiences are updated (e.g., Help Desk, technical trainers, engineers)Monitor emerging technologies and make appropriate recommendations for adoptionDevelop/execute/review applicable reports (e.g., performance, capacity) and distribute to appropriate audiences (e.g., VDN engineers, leadership, business partners, voice/data networking teams)Set appropriate thresholds for notificationsProvide training support to applicable audiences (e.g., Help Desk, technical trainers, engineers)Demonstrate Business and Industry Knowledge A) Foundational Proactively research networking trends to identify emerging tools and technologies and make appropriate recommendations to enhance business performanceDemonstrate and apply understanding of UnitedHealth Group's business and technology strategies and business cyclesDemonstrate and apply understanding of health care industry trends and their driversDemonstrate and apply knowledge of technology industry trends and toolsDemonstrate understanding of the business impact of system availability/readiness, and respond appropriatelyEscalate problems/issues appropriately to optimize business performance


Requirements:High school diploma/GEDCustomer ServiceCisco Virtual Private Network (VPNUp to 15% local travelCareers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Customer Service, XML, Cisco Switches, Cisco Virtual Private Network (VPN), Access Management, Business Continuity/Disaster Recovery,  Cisco Wireless Technologies, Data Encryption / Security, Optum, Optum360
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