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Desktop Support Technician (Tier 2) - Westshore Blvd, Tampa, FL

06/14/2018Call Center
Job Location:
Tampa, FL
Metro Area:
FL - Tampa
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)   As a computer Desktop Support Technician (tier 2 and 3) you will work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.   Primary Responsibilities: Troubleshoot via phone corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed Follow all escalation procedures according to service level agreement Use remote control tool to assist end users when needed Provide an accurate record of each call in incident management tracking tool Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function Act as a technical resource to others to resolve problems, issues, errors or related Anticipate customer needs and proactively identifies solutions Plan, prioritize, organize and complete work to meet established objectives


Required Qualifications: 3+ years of work IT experience with PC operating systems including Windows 7, MS Office, Service Now, Bomgar, Tier 2-3 Support 3+ years of strong customer service experience in a technical setting 3+ years of direct Technology Support experience understanding of Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN) Experience with MS Office (including Word, Excel and PowerPoint) work in the Tampa West Shore Blvd office location Preferred Qualifications: Technical Degree or related Bachelor's Information Technology Certifications Microsoft Certified Systems Engineer (MCSE) Computing Technology Industry Association A+ Certification Information Systems Security Professional (CISSP) Call Center experience Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)     Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.     Job Keywords: desktop support, technology support, TCP/IP, LAN, WAN, Tampa, FL
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