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Sr Business Analyst, UHC M & R Operations Consumer Services - Telecommute

Job Location:
Minnetonka, MN
Metro Area:
MN - Minneapolis
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
You believe data can help reshape the future, and you find yourself loving the thrill of diving into challenging analysis. At UnitedHealth Group, you'll find an organization that will recognize those talents and have lots of growth potential. Here, you will be empowered, supported and encouraged to use your analysis expertise to help change the future of health care. Does the challenge intrigue you?As a key member of the Analyst team, you will be part of UnitedHealth Group's mission of helping people live healthier lives. As a Senior Business Analyst, you will grow and develop as you conduct and manage outcomes of various studies. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. Join us! There's never been a better time to do your life's best work.(sm) Primary Responsibilities: Gather and / or document information on stakeholders' business requirements, specifications, and / or needs for large scale complex projects (e.g., conduct intake process; ask questions; review project charter; monitor regulation; review reports) Propose recommended and innovative solutions following internal processes and methodologies (e.g., Requirements and Solutions Analysis), including creating, controlling and improving business processes Provide subject matter expertise, recognize and analyze gaps between current situation and desired outcome and utilize appropriate resources to obtain information, consider solutions and deliver the solution Ability to analyze root - cause issue, solve complex problems / conceptual analysis and provide key recommendations for implementation process improvements Ability to engage matrix partner teams (Technology, Facilities, Operations, Training, Reporting Product, Quality, Legal, Regulatory, etc.) to effectively deliver on each project Understand strategic priorities and implement effective solutions that support business priorities; think strategically and deliver tactically Provide timely written and / or verbal communications regarding project progress including deliverables, significant milestones, risks and mitigation strategies to the management team Communicate and manage potential impacts and risks associated with implementing proposed solutions to business partners and relevant Stakeholders Support project management activities: Charter / Scope, Project Plan, IRAD / Issue Log, CBA, FMEA, Control Plan, Lessons Learned, Close Document, etc Ability to function in a multi - project environment with changing priorities Other duties as assigned by management


RequiredQualifications: Bachelor's degree 4+ years of experience in gathering requirements, testing solutions for large scale, techno - functional projects 3+ years of experience documenting processes and practices, effectively prioritizing multiple tasks, priorities, projects, and deadlines 3+ years of experience in leading / supporting large scale techno - functional projects, including time management, organizational, and prioritization skills 2+ years of experience in tracking, planning projects, working with large data sets and making data - driven analytical decisions Fast learner, analytical thinker, detail oriented. Must be able to understand business process and business needs Healthcare domain expertise, knowledge of operational process flows, background of working with large call centers Intermediate proficiency with MS Excel Excellent oral and written communications and presentation skills with ability to communicate ideas clearly and concisely Hands on experience using PEGA systems software, preferably Pega Health Care Framework Preferred Qualifications: Knowledge of Avaya Call Management, ICM Load Balancing, and IVR technology Broad knowledge of system and technology alternatives Experience writing / using SQL queries Requirements and Solutions Analysis (RSA) level 3 or 4 certification Project management training Intermediate level of proficiency with MS Project Six Sigma training / certification Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Senior Business Process Analyst, Telecommute, telecommuter, telecommuting, work from home, work at home, Minnetonka, MN, Minnesota
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