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Billing Representative - Duluth, MN

Job Location:
Duluth, MN
Metro Area:
MN - Duluth - Superior
Company Name: UnitedHealth Group
Website:  Click to Visit
UnitedHealth Group
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.As an Enrollment and Eligibility Representative, you will be responsible for receiving, reviewing, processing, and maintaining new member (s) / group enrollment information. Your problem solving skills can be vitally important in this role as you help us reconcile eligibility discrepancies, analyze transactional data and make retroactive eligibility changes. But while we challenge you to raise your game, were here to support and guide you every step of the way. Youll find a work environment that places tremendous emphasis on mentoring, training and personal development. So there you have it. A chance to have significant influence and impact plus a role that takes you to new levels of performance. This is a job that can quickly become your life's best work. (SM)This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 AM 4:30 PM. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 4316 Rice Lake Road, Duluth MN, 55811.Primary Responsibilities:Receive paper and electronic enrollment / eligibility applications for new and / or existing customers; prioritize as appropriateRespond to member eligibility or group questions and verify enrollment statusReview enrollment / eligibility submissions to identify any missing data and to validate information provided; reconcile any discrepanciesSubmit files to relevant internal teams; provide any updates / changes / additions to enrollment / eligibility applications as neededResponsible for inventory control of member and group transactionsInform customers of enrollment - related policies and procedures; review eligibility guidelines and enrollment criteria to ensure their understandingTrack and review files to identify performance gaps, eligibility / loading errors, etc. and review those items with appropriate internal teamsIndependently solves problems, acknowledging when assistance from other departments or supervisor is required


Required Qualifications:High School Diploma / GED or 10+ years of equivalent working experience1+ years of customer service experience or 1+ years of experience in an office setting environment, call center setting or phone support roleExperience in Microsoft Word (able to create and edit documents) and Microsoft Excel (create and editing spreadsheets, also can filter in spreadsheets)Successful completion of the UnitedHealth Group new hire training and demonstrated proficiencyPreferred Qualifications:Billing experienceSoft Skills:Ability to navigate a computer while on the phone; ability to multi - task including ability to understand multiple products and levels within each product Ability to navigate between computer screensConsistent attendance with ability to meet work schedule including the required training periodThere are several steps in our hiring process - its a thorough process because we want to ensure the best job and culture fit for you and for us. In todays ultra - competitive job market, the importance of putting your best foot forward is more important than ever. And you can start by completing all required sections of your application. (i.e. profile, history, certifications and application / job questions). Once you submit your resume, youll receive an email with next steps. This may include a link for an on-line pre - screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via email. Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your lifes best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: enrollment, claims, medical claims, healthcare claims, insurance claims, insurance contracts, office, UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, Data Entry, phone support
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