DHL wants to be the first choice for customers worldwide when it comes to shipping and logistics. It's a bold goal, and to get there we need people like you. You see, we already ship to 225 countries and territories, and we already run the world's largest delivery network. But our new plan is even more ambitious. We're giving DHL associates the power to do what they need to give our customers the most responsive service experience in the industry. We're prepared to serve in a whole new way so that our customers continue to make us their first choice. Are you ready to be our first choice?
We know our individual employees are what make us the #1 delivery and logistics company in the world. And DHL is committed to maintaining an environment that enables every team member to make the greatest possible contribution. Our success can be attributed to a culture that embraces diversity so we have the edge to succeed in the global marketplace.
Inside Sales Supervisor
We are currently seeking a talented Inside Sales Supervisor for the Tempe, Arizona market. The Inside Sales Supervisor will promote and sell DHL services by phone to meet sales targets and generate revenue. She/he will respond to customer needs and requirements with the appropriate DHL service. They will develop relationships with new clients by prospecting and responding to business development needs. She/he will monitor and review customer sales activity and make adjustments to process and strategies. The Inside Sales Supervisor will develop and execute telephone, web, email, and mail marketing to establish and qualify clients/prospects. They will make outbound calls to or accept inbound calls from prospective clients and answer questions. She/he will also qualify leads to refer to the sales team.
Responsibilities:
• Recruits, hires and provides coaching and development. Directs, trains and motivates call center representatives who manage accounts, close sales and generate leads over the telephone
• Generates revenue through inbound or outbound telesales functions or call centers managing small to mid-size accounts
• Manages territories through business analysis, planning, opportunity management and activity management
• Collaborates with Sales, Marketing, Operations and Service management to promote and implement sales growth and customer retention strategies and activities
• Observes / Monitors sales reps as appropriate, reinforcing DHL sales skills, product knowledge and call flows
• Assists inside sales representatives in securing critical sales in key or complex accounts
• Develops, implements, and improves processes through identification of operational, sales, and technological changes that are having an impact on customer satisfaction and call center efficiency
Qualifications & Requirements:
• Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
• Must demonstrate strong presentation skills and the ability to speak in front of large audiences. In addition, must possess strong facilitation & training skills (both in a classroom setting, as well as administering on-line training to groups).
• BA/BS degree preferred
• Prior business to business sales experience required, plus a minimum of 3+ years of supervisory/management experience
• Strong communication skills (verbal and written)
• Strong technical skills required, along with advanced proficiency in the Microsoft Office Suite (Excel, Access, Word & PowerPoint)
• Transportation sales industry experience is a plus
Universum, the employer branding company, ranks DHL 42nd on its list of the World’s Top 50 Most Attractive Employers.
We offer a comprehensive benefit package including vacation, sick time, and 401(k).
As the world's leading logistics provider and part of one of the ten largest employers in the world, DHL and its parent company Deutsche Post DHL are always looking for dedicated and talented individuals to become part of the team. If you possess high levels of initiative, responsibility, team spirit, and are willing to embrace change, then joining us could be a great career move for you.
We’re looking for the best people to join our team. People like you!
For immediate consideration, apply now!
M/F/V/D
Candidates Must apply via our web site.
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