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| Customer Service Supervisor - Roanoke, VA |
Job Location:
Metro Area: |
Roanoke, VA
VA - Roanoke - Lynchburg
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Category: |
Customer Service
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Contact Info |
Company Name: UnitedHealth Group
Website:
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Apply: Submit Resume Now
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Job Description:
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Ovations is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.
Imagine joining a group of professionals and clinicians who are working to improve health care for people over 50. Consider the influence you can have on the quality of care for millions of people. Now, enhance that success with enthusiasm you can really feel.
That's how it is at Ovations. Every day, we're collaborating to improve the health and well being of the fastest growing segment of our nation's population. And we're doing it with an intense amount of dedication.
Customer Service Supervisor - Roanoke, VA
Position Description:
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit. Impact of work is most often at the team level.
Primary Responsibilities:
- Resolving escalated issues �Coaching and developing the staff
- Conducting performance reviews
- Overseeing the team and improving processes
- Acting as the subject matter expert for an assigned area
- Providing weekly reports to senior management
Here, you will discover a culture that grows through challenge. That evolves by being flexible. That succeeds by staying true to our mission to make health care work effectively and efficiently for seniors. Put your best to work for us, and discover extraordinary opportunities for growth.
 Required Skills: Qualifications:
- 3-5 years of call center experience required
- At least 2 years of experience as a supervisor is required( at least 10 direct reports)
- 2 years of Health Care industry experience is required
- Microsoft word and excel is required; Microsoft PowerPoint is preferred
- Experience giving presentations is preferred
- Owns output at task level.
- Work is generally limited to own function.
- Sets priorities for the team to ensure task completion.
- Coordinates work activities with other supervisors.
- Develops plans to meet short-term objectives.
- Identifies and resolves operational problems using defined processes, expertise and judgment.
- Decisions are guided by policies, procedures and business plan.
- Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external).
- Undergraduate degree or equivalent experience.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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