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| PART TIME -Call Center Representative/Collector - West Hills |
Job Location:
Metro Area: |
West Hills, CA
CA - Los Angeles
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Category: |
Collections
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Contact Info |
Company Name: Bank Of America
Website:
Click to Visit
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Apply: Submit Resume Now
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Job Description:
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Home Retention Division, Collector I:
Works in the Collections/Risk Avoidance Operations environment and is responsible for resolving delinquencies through inbound/outbound collections phone calls.
Primary responsibilities are collections for delinquent home loans, providing world class customer service through effective communication and negotiation skills. Typical customer interactions will require reviewing delinquency patterns, identifying types of loans and resolution options, reviewing a customer's income and expenses. Calls will likely include some form of debt counseling (sharing ways to cut monthly expenses) and may include repayment arrangements to bring delinquent accounts current (cure). Collectors will work with customers to understand mortgage terms, bring accounts current by paying all outstanding payments, assist with research issues and provide loan reinstatement figures as well as develop repayment plans or recommend workout options (like loan modifications, short pay offs and deeds in lieu) when appropriate.
This is a fast paced, high volume call center environment using an automated inbound/outbound dialer system. Qualified candidates will be comfortable discussing personal financial information and asking for payments and/or negotiating repayment/workout solutions as well as have the ability to navigate multiple computer applications/screens and document call activity while effectively communicating with the customer.Qualifications
Required Skills
- Excellent communication skills (verbal/listening)
- Demonstrated ability to work in a fast pace, high volume environment & must be adaptable to change
- Good attendance required
- Strong computer skills
- Ability to Multitask
- Strong desire to resolve customer issues
- Good attendance required
- Prior customer service/call center experience a plus
- Bilingual in Spanish a plus
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