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Call Center Director

09/17/2020Call Center
Job Location: Bridgeton, NJ
Metro Area: NJ - Southern
Company Name: Inspira
Bridgeton, NJ
The region’s leading network of healthcare providers, Inspira Health is seeking an enthusiastic and experienced Call Center Director to oversee the strategic planning and operational excellence of our customer care operations. Located in Bridgeton, New Jersey, our call center is staffed by more than 40 diverse and dedicated people who provide traditional and online scheduling, as well as handle inbound and outbound activities.

• With your tactical knowledge of people management, you will help us support patient acquisition, retention and engagement while continually improving the patient experience.
• We’ll rely on you to recruit, coach and train outstanding talent, as you both inspire and empower the individuals on our team through staff development programs that enhance employee engagement, knowledge, skills and morale.
• You will also focus on quality management, working to improve metrics in areas such as call efficiency, call quality, customer satisfaction, low abandonment rate, staffing utilization, acceptable turnover and provider and employee engagement.

Qualifications:
• Bachelor’s degree; Master’s preferred
• 7-10 years of experience managing a large workforce
• Experience in a call center or customer service environment
• Proficiency using computer programs and call center technologies
• Strong interpersonal and time management skills
• Experience using a CRM platform; MS Dynamics preferred

Find your inspiration.
Team players, leaders, innovators, nurturers, educators, advocates, people with character—these are the people we hire at Inspira. If you enjoy working with a supportive team of professionals in an environment of mutual respect, then consider joining us. At Inspira, each and every person has a genuine impact and an investment in patient care. Our team members enjoy excellent benefits, as well as opportunity for personal and professional growth.

Equal opportunity employer.

Candidates Must apply via our web site.

 
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