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Company Profile

 
ICMI

Company Overview of ICMI
For nearly 30 years, ICMI has been in the business of improving contact centers. Whether it be your people, your processes or your strategy, we want to partner with you to take your customer service to the next level.

Also known as the International Customer Management Institute (ICMI), we are the leading global provider of performance improvement resources for customer management professionals – from frontline agents to executives. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries improve customer experiences and increase efficiencies at every level of the contact center. Through training, events, certification, consulting, and informational resources, ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

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Education
1 ICMI Contact Center Expo May 21-24, 2018 | Walt Disney World Resort, Orlando
ICMI Events feature a wealth of expertise that comes from over 30 years of exclusive devotion to the contact center industry. ... more
2 Customer Contact Week Expo 7 Conference - June 18 – 22, 2018 | The Mirage, Las Vegas
CCW is the world’s largest customer contact event series CCW is the place where customer care, CX, and contact center leaders come together. ... more
3 Online Training by the Professionals at ICMI
ICMI now offers the perfect solution to train agents in an accessible, affordable, and effective manner. Our agent training is based on 30 years of ... more
4 ICMI Contact Center Symposium - Dallas
Transformative Training for Contact Center Leaders. ICMI Contact Center Symposium: March 19-22, 2018 | Dallas, TX ... more
5 Webinar
Roundtable - Analytics and Business Intelligence more
6 Webinar
Technology Showcase - Practical Applications of AI in Customer Service more