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Customer Insurance Consultant - Customer Contact Center
Allstate Insurance Company
Pocatello, ID
Contact Center Staffing: Hiring and Onboarding
ICMI's Contact Center Staffing: Hiring and Onboarding begins by guiding you through the process of organizational design as it relates to the hiring proces ... more
Call Center Benchmarking Surveys
Choose between 16 or 50 KPI surveys to provide your call center with a quick snapshot of your company compared to your industry. ... more
Case Study - Hiring Efficiency.- innovative approaches to recruiting and hiring top talent.
Hiring and retaining exceptional customer service professionals were improved for this outsourcer after partnering with Hire IQ ... more
HireIQ Solutions Inc.
The Do's and Don'ts of Web Chat - eBook
Web chat is quickly becoming the preferred communication channel for today's online consumer. ... more
2015 Call Center Week Conference and Expo - June 15 - 19, 2015 The Mirage, Las Vegas, Nevada
The agenda for this event is out. See how 4 days at this event will transform your call center. ... more
Call Center IQ

ICMI - May