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Contact Center Staffing: Hiring and Onboarding
ICMI's Contact Center Staffing: Hiring and Onboarding begins by guiding you through the process of organizational design as it relates to the hiring proces ... more
ICMI
Exclusive Report - The Global State of Customer Experience 2016
This report looks at the key customer experience trends, challenges and investments for the next 12 –18 months. ... more
Call Center IQ
Harness the Power of a Comprehensive Speech Analytics Solution
Customer interaction recordings are rich with insight on customer preferences, rising trends, competitive intelligence, and more. But the sheer number ... ... more
Verint Systems, Inc.
Call Center Benchmarking Surveys
Choose between 16 or 50 KPI surveys to provide your call center with a quick snapshot of your company compared to your industry. ... more
BenchmarkPortal
OnDemand All Access Training from ICMI
With over 30 years of contact center training experience, ICMI offers highly interactive and highly rated contact center instruction for customer care. ... more
ICMI

Genesys


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