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Customer Insurance Consultant - Customer Contact Center-Start Date 05-09-14
Allstate Insurance Company
Pocatello, ID
Call Center Benchmarking Surveys
NEW Multi-Channel and single channel center benchmarking surveys! We have done everything possible to simplify the survey experience, and provide a complete glossary of terms ... more
Look Alive, Contact Center! Deliver Stellar Customer Experiences
How do top-notch contact centers manage to deliver amazing customer experiences, time after time? They continuously improve and evolve to surpass the needs of the ... more
Every Wednesday! A Step-by-step action plan for inside sales reps on how to create inbound warm leads every week by using LinkedIn, Webinars, Newsletters & ... more
eGain Ups the Ante in Customer Engagement with ‘SuperChat’
The first of it's kind solution, eGain SuperChat empowers businesses to proactively engage customers beyond text chat with unified chat, video, voice nad cobrowse capabilities ... more
eGain Communications
Do-It-Yourself Workforce Management: For Small Contact Centers Without the Fancy Software
Most small and mid-sized contact centers don’t have the budget for WFM software and rely on switch reports and “best guess” scheduling. With a few ... more

ICMI San Diego