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OnDemand All Access Training from ICMI
With over 30 years of contact center training experience, ICMI offers highly interactive and highly rated contact center instruction for customer care. ... more
ICMI
eGain - Customer Engagement with ‘SuperChat’
The first of it's kind solution, eGain SuperChat empowers businesses to proactively engage customers beyond text chat with unified chat, video, voice and c ... more
eGain Communications
Universal Queue for Call Centers - VIDEO
Customers are utilizing an ever widening set of channels to contact businesses. To effectively handle this inContact has developed the Universal Queue to a ... more
InContact
Digital interviewing improves efficiencies in call center hiring
A million interviews has given HireIQ unique insight into the process of sourcing, screening, hiring and retaining front-line call center staff. ... more
HireIQ Solutions Inc.
Revolutionizing Contact Center Quality Management With Speech Analytics
With traditional Quality Management, it’s hard to accurately measure customer service quality. First, costs typically mean you’re working with a small samp ... more
Genesys

Genesys