A Customer Experience SmackDown - People and Process
vs. Technology Solutions. Presented by: Mark Miller,
Senior Director, JD Power & Associates and Rob
Farris, CMO, Echopass Corporation
Leverage Social Strategy to Reduce Support Costs and
Improve Agent Efficiency - Presented by: Scott
Hirsh, VP Product Marketing, Get Satisfaction and
Dr. Natalie Petouhoff, CEO, Social Business Builders
- On Demand, Available June 2013
Speech Analytics – What’s All The Buzz About -
Presented by Susan Terry, Avaya - July 16, 1:00 –
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Founded in 1998, CallCenterJobs.com is the premier source for industry insiders to locate jobs and the educational content needed to gain the knowledge needed to further their career Our online recruiting strategy includes marketing our website directly to the call center community using ALL online strategies from SEO to social media.
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