Client desires a Workforce Operations Analyst to manage workforce/scheduling within the call center. Expected to measure real-time adherence, manage call flow and adjust the schedule in an accurate and timely fashion. Base $45-50k. Local only or pay for own relocation.
Requirements: Must have Avaya, Rockwell or Aspect call center management experience. Also needs to have IEX, or Witness/Blue Pumpkin workforce software experience.
Please reference position Workforce Operations Analyst (28) and email resume to resumes1@rlbencin.com
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