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A Customer Experience SmackDown - People and Process vs. Technology Solutions. Presented by: Mark Miller, Senior Director, JD Power & Associates and Rob Farris, CMO, Echopass Corporation
CRMXchange.com

Leverage Social Strategy to Reduce Support Costs and Improve Agent Efficiency - Presented by: Scott Hirsh, VP Product Marketing, Get Satisfaction and Dr. Natalie Petouhoff, CEO, Social Business Builders - On Demand, Available June 2013
CRMXchange.com

Speech Analytics – What’s All The Buzz About - Presented by Susan Terry, Avaya - July 16, 1:00 – 2:00 pm
CRMXchange.com

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