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Resources

  • Jun 25

    A Customer Experience SmackDown - People and Process vs. Technology Solutions. Presented by: Mark Miller, Senior Director, JD Power & Associates and Rob Farris, CMO, Echopass Corporation
    CRMXchange.com

  • Jun 29 - 30

    Leverage Social Strategy to Reduce Support Costs and Improve Agent Efficiency - Presented by: Scott Hirsh, VP Product Marketing, Get Satisfaction and Dr. Natalie Petouhoff, CEO, Social Business Builders - On Demand, Available June 2013
    CRMXchange.com

  • Jul 16

    Speech Analytics – What’s All The Buzz About - Presented by Susan Terry, Avaya - July 16, 1:00 – 2:00 pm
    CRMXchange.com

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About the Industry

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CallCenterJobs.com is selected as a Top 100 Job Board for 09/10  

WEDDLE’s LLC, the world’s largest publisher of print guides to the 100,000+ job boards now operating on the Internet, has selected CallCenterJobs.com as a Top 100 site. Called the “Zagat” of the online employment industry by the American Staffing Association, WEDDLE’s released its selections in conjunction with the publication of its 2009/10 Guide to Employment Sites on the Internet.

View Full Press Release


The TOP Niche Job Boards: - a list of BEST Online NICHE Job Board sources.

CallCenterJobs.com is a Proud Member of the Nicheboards Group!

 
 

Tele-Directory An organized and categorized directory of telesales, customer service and e-commerce product and service suppliers.

Training - resources for training call center employees.

Employment - Companies providing employment services.

New Call Center Site Locations - Having trouble hiring? Locate organizations that can help with your labor needs.

Office - Furniture, headsets, cubicles, etc.

Consulting - Find a Consultant to analyze your business

Outsourcers - Need more people than you can hire? Locate a local Outsourcing company to make or take your calls.

Technology - Locate industry suppliers of NEW technology.
- "Predictive Dialers"

 
Tele-Relevant Industry Conferences, Bookstore, Associations, Education, Publications for improving call center telesales, customer service and e-commerce operations.

Benchmarking - resources for measuring call center employees.

Conferences - Seminars, etc. for the call center professional.

Research - Good directory of research sources.

Publications - Industry Publications, newsletter, etc.

Bookstore - Industry Books via Amazon.

Legislation - Section dedicated to laws governing telephone calls.

Trade Organizations - resources for training call center employees.

Call Center Learning Center - a comprehensive directory for call center managers.