A Customer Experience SmackDown - People and Process
vs. Technology Solutions. Presented by: Mark Miller,
Senior Director, JD Power & Associates and Rob
Farris, CMO, Echopass Corporation
Leverage Social Strategy to Reduce Support Costs and
Improve Agent Efficiency - Presented by: Scott
Hirsh, VP Product Marketing, Get Satisfaction and
Dr. Natalie Petouhoff, CEO, Social Business Builders
- On Demand, Available June 2013
Speech Analytics – What’s All The Buzz About -
Presented by Susan Terry, Avaya - July 16, 1:00 –
Let Call Center professionals know about your business! Consider advertising with us.
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