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 Online Training by the Professionals at ICMI
ICMI now offers the perfect solution to train agents in an accessible, affordable, and effective manner. Our agent training is based on 30 years of our bes
Category: Personal Development, Training, Planning / Strategy, Small call centers, Inbound
Contact Info
Company Name: ICMI



ICMI has been training contact centers for 30 years and this Online Training Pass features the best and most current content and expertise from our years of working with contact centers like yours.

For course recommendations for every position in your center, full descriptions of the courses and a content map to find courses by topic, select a topic on our site.

  • Online Training Pass Course Descriptions
  • ICMI Online Training Pass Course Suggestions
  • ICMI Online Training Pass Content Map

Our content is created using proven best practices, leading research, and the feedback of our community. You're one step away from peeking inside the pass!

Gain free, immediate access inside the pass to check out some of the course videos, interactive quizzes and facilitator’s guides through our free trial.



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