RECOMMENDED COURSES FOR EVERY LEVEL
ICMI has been training contact centers for 30 years and this Online Training Pass features the best and most current content and expertise from our years of working with contact centers like yours.
For course recommendations for every position in your center, full descriptions of the courses and a content map to find courses by topic, select a topic on our site.
- Online Training Pass Course Descriptions
- ICMI Online Training Pass Course Suggestions
- ICMI Online Training Pass Content Map
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Gain free, immediate access inside the pass to check out some of the course videos, interactive quizzes and facilitator’s guides through our free trial.