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The Do's and Don'ts of Web Chat - eBook
Web chat is quickly becoming the preferred communication channel for today's online consumer. ... more
Aspect
OnDemand All Access Training from ICMI
With over 30 years of contact center training experience, ICMI offers highly interactive and highly rated contact center instruction for customer care. ... more
ICMI
Call Center Week Conference June 27 - July 1 2016, Las Vegas, NV
Call Center Week attracts top-tier professionals from across the world who represent multiple industries and functions - 48% of them are Director-level ... ... more
Call Center IQ
Contact Center Staffing: Hiring and Onboarding
ICMI's Contact Center Staffing: Hiring and Onboarding begins by guiding you through the process of organizational design as it relates to the hiring proces ... more
ICMI
Universal Queue for Call Centers - VIDEO
Customers are utilizing an ever widening set of channels to contact businesses. To effectively handle this inContact has developed the Universal Queue to a ... more
InContact

Genesys


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