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ICMI Contact Center Symposium
March 14-17, 2017 |Scottsdale, AZ This unique training opportunity has everything you need to solidify your career and improve your skills. ... more
ICMI
eGain - Customer Engagement with ‘SuperChat’
The first of it's kind solution, eGain SuperChat empowers businesses to proactively engage customers beyond text chat with unified chat, video, voice and c ... more
eGain Communications
ICMI Contact Center Training Symposium dates announced for 2017
If you're a contact center professional looking to enhance your knowledge on a wide range of subjects, ICMI Training Symposiums are the place to be. ... more
ICMI
The Do's and Don'ts of Web Chat - eBook
Web chat is quickly becoming the preferred communication channel for today's online consumer. ... more
Aspect
Verint Impact 360 Speech Analytics
See how Verint's technical approach makes its Speech Analytics solution the easiest way for users to understand the drivers of issues critical to your busi ... more
Verint Systems, Inc.

Genesys


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