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Call Center Intelligence Report October 2016
October report on call center jobs and openings and closings of call and contact centers in the US ... more
Site Selection Group, LLC
2016 Executive Report on Call Center Performance: Metrics, Agents & Operations
Operational efficiency – not customer satisfaction or loyalty – actually ranks as the top performance priority for today’s contact centers. ... more
Call Center IQ
Online Training by the Professionals at ICMI
ICMI now offers the perfect solution to train agents in an accessible, affordable, and effective manner. Our agent training is based on 30 years of ... more
ICMI
Overcoming Obstacles of a Remote Workforce
If you have been on the fence about a remote workforce, now might be the time to change your perspective. You might be surprised at ... more
InContact
Classroom Training for Contact Center Professionals - November 15-18, 2016 | San Diego, CA
Join us for an interactive instructor-led classroom training for contact center professionals-featuring an intimate call center training environment and pe ... more
ICMI

Genesys


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