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Illinois Jobs

29 record(s) returned

Call Center Assessments - Video Overview
Seven Assessment programs on Agent Satisfaction, Technology, Outsourcing, IVR and Optimization and Due Diligence related to your call center. ... more
BenchmarkPortal
The Do's and Don'ts of Web Chat - eBook
Web chat is quickly becoming the preferred communication channel for today's online consumer. When implemented correctly, web chat also has one of the high ... more
Aspect
Better Together - CRM and Cloud - On Demand Webinar
Integrate your contact center in the cloud. In this engaging, on-demand webinar, learn how cloud-based integration with CRM can boost agent productivity, ... more
Five9
ICMI Contact Center Training Symposium dates announced for 2015
If you're a contact center professional looking to enhance your knowledge on a wide range of subjects, ICMI Training Symposiums are the place to be. ... more
ICMI
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2014 Executive Report on Call Center Performance, Operations and Technology
After first revealing the profile of today’s call centers, the report investigates how organizations are measuring—and managing— call center performance. ... more
CallCenterIQ

Nov IQPC
ICMI Nov Conference
Genesys


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