2018 is coming, and it is bringing along vast transformation to the customer contact space. How can you prepare? More importantly, how can you thrive amid this change? The CCW Winter Online Event provides the answers.
DATE: Tuesday, December 5, 2017
TIME: 12pm EST / 9am PST / 1pm GMT
The event will cover:
• Customer experience predictions for 2018
• How CX automation can elevate customer engagement and agent performance
• Why coaching is still the #1 contact center priority
• "Digital Transformation" - from catchphrase to gameplan
• Understanding customers isn't enough; it's about predicting their needs, wants and behaviors
• Social Engagement: The key to reducing effort, and increasing connections
And much more!
This complimentary online event explores specific actions you can take to create better contact center operations capable of offering unforgettable customer experiences. It won't just tell you about exciting technology or emerging customer demands - it will tell you how to leverage the technology (and strategy) to exceed those demands.
From AI, to frictionless and personalized engagement, to agent experience operation, to predictive and proactive engagement... if it will matter to the customer contact center in 2018, it will be explored during this event.