CVS Health is building our Inbound Customer Service team to support our benefit members as they make important health decisions. We are hiring Customer Service Representatives to work in our inbound call center to be the first line of communication for our members.
This is not your typical call center job! You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage.
Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member’s questions on the first call. It feels good to do this job; you support people when they need it the most.
Do you have at least 6 months experience working with customers (i.e. retail, restaurant, call center, military)? Do you have strong computer skills and a passion for helping others or like talking on the phone? Demonstrable responsiveness and reliability as attendance is an essential function of the position.
CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our members, we will take care of your career.
Addition to career growth, other benefits offered include:
· Competitive pay and benefits
· Free parking and on bus route
· Full time positions
· Paid training
· Fast track career progression
· Employee Discount ProgramsRequired Qualifications
*6 months experience in a customer service role (i.e. call center, retail, customer service environment, hospitality industry or relevant military experience).
*Computer proficiency in Windows-based applications and strong internet skills.
*Demonstrable responsiveness and reliability as attendance is an essential function of the position.
*Successfully complete a background check and drug screen.
At the end of the application, you will be automatically redirected to the Virtual Job Try Out, which is a required step in order for your application to be considered complete.
Be sure you give yourself plenty of time, as this is a very important part of the application process! On average, the Virtual Job Tryout takes 30 - 45 minutes to complete.
The Virtual Job Tryout must be completed on a desktop or laptop. Your PC will need speakers or headphones to hear instructions.
The Virtual Job Tryout works best when using Google Chrome or Mozilla Firefox browser.
If you experience technical issues during the virtual job try out please contact the help-desk at: 1-888-268-2989
M-F 8:00 a.m.- 8:00 p.m. ETPreferred Qualifications
*Healthcare related experience and/or relevant
*Providing elder care, being a primary caregiver, or volunteer work within the community.
*Previous Call Center or relevant military experience.Education
Verifiable High School diploma or GED is requiredBusiness OverviewIt’s a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW
and EEO IS THE LAW SUPPLEMENT
. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our AdviceCounsel@cvshealth.com
">Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or firstname.lastname@example.org
. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.