Check out the full program.
What sessions you will attend, what exhibitors you want to visit. Get our your marker and start circling your selections!
This year's program is fresh and NEW!
- 7 Learning Tracks, including the NEW Executive Perspectives Track
- 27 Case Study Presentations from 32 Leading Organizations
- Exclusive Tours of Top Orlando Contact Centers
- NEW Disney "Business Behind the Magic" Tour
- Increased Value - Best Pricing
- MasterMinds Program - Build an Action Plan
Download this 24-page program and see everything we have planned!
Created with a depth of expertise and resources that no other conference organizer can offer, ICMI Events feature a wealth of expertise that comes from over 30 years of exclusive devotion to the contact center industry. Topics at each event are timely, and presenters are industry experts and gurus. Recent ICMI events have included sessions and workshops in such timely areas as multi-channel strategy, metrics, doing more with less, coaching, and emerging technologies.