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|Site Selection Group is a leading site selection firm providing comprehensive services for call center operations seeking to locate in the optimal communities. Our executives have completed over 500 call center site selection projects. more|
|Everyone knows it’s more expensive to acquire a new customer than to retain a current one. But did you realize that, according to Gartner, a simple 5 percent increase in customer retention can increase profits by 25-125 percent? more|
Online Training by the Professionals at ICMI
ICMI now offers the perfect solution to train agents in an accessible, affordable, and effective manner. Our agent training is based on 30 years of ... more
ICMI Contact Center Symposium - Orlando
Orlando, FL - November 13-16, 2017 - Transformative Training for Contact Center Leaders - ... more
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