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The ICMI Site Certification Program is a comprehensive management approach that employs a mix of specialized tools, cross-industry best practices, assessments, and proven systems that deliver sustained contact center efficiency and effectiveness. more
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MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information for Technology and Call Center Professionals worldwide. more
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Build a Customer-Centric Mindset Across Generations more
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The 7 Compliance Commands for Customer Experience more
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5 Steps for Getting Digital Transformation Right to Meet Modern CX Demands more


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