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|Delivering exceptional customer experience means your call center must be ready to respond in real-time to constantly changing business conditions, and call volumes. Intradiem has the solutions to make sure your staffed is prepared. more|
|Our online software has helped thousands of organizations configure the most accurate, valid tests for pre-employment and skills gap assessment. Efficiently, affordably, and with full compliance. more|
|Contact Center Software - Manage Customer Interactions like a pro, setup an Enterprise level professional contact center without investing in hardware, installation, and infrastructure more|
Is Your Contact Center Prepared for 2018?
Join us on Tuesday, December 5th for a free online event where you'll learn how you can take specific actions to creating a better contact ... more
Online Training by the Professionals at ICMI
ICMI now offers the perfect solution to train agents in an accessible, affordable, and effective manner. Our agent training is based on 30 years of ... more
ICMI Contact Center Symposium - Orlando
Orlando, FL - November 13-16, 2017 - Transformative Training for Contact Center Leaders - ... more
|From a single integrated platform, your business gets ACD, Multichannel Queuing, VoIP, Predictive Dialing, Call Recording, Speech Analytics, Workforce Management, Unified Messaging, IVR, and eServices. more|
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