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|All of the managed service programs we design and operate begins with a customer interaction analysis. This helps to develop a personalized contact center customer experience analysis program quickly that will leverage your existing investments. more|
|Direct Voice Solutions is focused on offering best-in-class technology for Social Media Monitoring and Engagement, Dedicated Agent Solutions and Automated Agent. more|
|Everyone knows it’s more expensive to acquire a new customer than to retain a current one. But did you realize that, according to Gartner, a simple 5 percent increase in customer retention can increase profits by 25-125 percent? more|
Is Your Contact Center Prepared for 2018?
Join us on Tuesday, December 5th for a free online event where you'll learn how you can take specific actions to creating a better contact ... more
Build a Customer-Centric Mindset Across Generations more
The 7 Compliance Commands for Customer Experience more
|IntelliResponse Virtual Agent technology provides intelligent, automated assistance that helps your consumers perform online tasks and get immediate answers to their questions in web, mobile and social channels. more|
|One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer. eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences. more|
5 Steps for Getting Digital Transformation Right to Meet Modern CX Demands more
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